THE OFFICE MOVE
YOU DESERVE
Moves, waste removal and deliveries in and around London
3 SIMPLE STEPS
Gain more time and peace of mind
Request a quote
Accept the quote
Leave the rest to us
READY TO BEGIN?
OUR SERVICES
A comprehensive suite of van solutions to meet your business needs.
Office Move
Transportation & placement of items from one location to another.
Office Clearance
Entire office clearance, all items removed and your space cleared.
Deliveries
Scheduled or same day door-to-door transportation of larger items needing a van.
Waste Removal
Handling and disposal of waste & recycling waste.
Office Move
Transportation & placement of items from one location to another.
Office Clearance
Entire office clearance, all items removed and your space cleared.
Deliveries
Scheduled or same day door-to-door transportation of larger items needing a van.
Waste Removal
Handling and disposal of waste & recycling waste.
GET IN TOUCH
Have a query? Drop us a message using the form below, and we'll get back to you as soon as possible.
PRIVACY POLICY
Our contact details
Name: Van on Demand
Phone Number:
E-mail: bookings@vanondemand.uk
The type of personal information we collect
We currently collect and process the following information:
Name
Email Address
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:When you fill in our contact form and send it to us
We use the information that you have given us in order to contact you with a quote.Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting vanondemand@hotmail.com
(b) We have a legitimate interest.
How we store your personal information
Your information is securely stored.
We keep your name and email address for as long as we need to contact you. We will then dispose of your information by deleting your data.
Your data protection rights
Under data protection law, you have rights including:Your right of access - You have the right to ask us for copies of your personal information.Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.Please contact us at bookings@vanondemand.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at vanondemand@hotmail.comYou can also complain to the ICO if you are unhappy with how we have used your data.The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AFHelpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
TERMS OF SERVICE
TERMS AND CONDITIONS
1. Introduction
These terms and conditions ("Terms") govern the use of the services offered by Van on Demand Limited ("Company", "we", "us", or "our") through our website (the "Website") and mobile application (if applicable) (collectively, the "Platform"). By accessing or using the Platform, you ("you" or "Customer") agree to be bound by these Terms.
2. Services Offered
We offer a variety of van-based services, including (but not limited to):• House moves
• Waste removal (excluding hazardous materials, asbestos, and medical waste)
• Delivery servicesThe specific services available and their pricing may vary depending on your location and other factors. We reserve the right to modify or discontinue any service at any time without prior notice.
3. Customer Information
When you book a service through the Platform, you will be required to provide certain information, such as:• The service you require and any sub-services
• The date and time or deadline for the service
• The pick-up address and drop-off address (if applicable)
• Details about the property (e.g., floor level, lift access)
• Details about the items (e.g., list of items or house size)
• Images (optional)
•The number of people you require for the job (e.g., self-load, driver only, or helpers)
• Your full name, phone number, backup phone number, email addressWe may also collect your geolocation and IP address for internal analytics and dispute resolution purposes.You are responsible for ensuring that all information you provide is accurate and complete.
4. Data Collection and Privacy
Please refer to our separate Privacy Policy (https://vanondemand.uk/#privacy-policy) for details on how we collect, use, and disclose your information.
5. Pricing and Payment
Our pricing is based on various factors, including, but not limited to, driving time, distance, labor hours, service complexity, and potential additional requirements.We may offer discounts or promotions at our sole discretion.Payment is required in full before the commencement of any service.We accept payment via bank transfer or using the provided online payment link.In exceptional circumstances, alternative payment arrangements may be considered on a case-by-case basis.Failure to make payment on time may result in delayed or cancelled services.
6. Cancellations and Amendments
Customers may amend their booking details (name, contact information, dates) subject to availability.Changes to the type of service or the number of helpers may require a new quote.We require at least 48 hours' notice for amendments.Larger amendments may require a new quote.No refunds will be provided for cancellations made less than 24 hours before the scheduled service.In exceptional circumstances, such as unforeseen medical emergencies or bereavement, the company may consider alternative arrangements on a case-by-case basis.
7. Liability
We recommend that customers take appropriate steps to protect their belongings during the service.The Company is not liable for any loss, damage, or injury that may occur during the provision of services.
8. Dispute Resolution
In the event of a dispute, the parties will attempt to resolve the matter amicably through negotiation or mediation.If a resolution cannot be reached, the parties agree to submit the dispute to binding arbitration in [Location to be determined].As a last resort, the parties may seek legal remedies in a court of competent jurisdiction.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
10. Overtime
If the service extends beyond the estimated duration, overtime charges may apply at a rate of [up to 2 times the hourly rate].Overtime rates will be communicated to the customer in advance, based on the nature of the service and local labor rates.
11. Entire Agreement
If the service extends beyond the
These Terms constitute the entire agreement between the parties and supersede all prior or contemporaneous communications, representations, or agreements.
12. Contact Information
https://vanondemand.uk/[Phone Number] (02045528666)[Email Address] (bookings@vanondemand.uk)
13. Updates to Terms and Conditions
We reserve the right to modify these Terms at any time without prior notice. The revised Terms will be effective immediately.
Disclaimer
While we strive to maintain accurate and up-to-date information on our website, we cannot guarantee the complete accuracy or reliability of the content. The use of a Hotmail email address is for convenience and does not affect the validity of these terms and conditions.